> For the complete documentation index, see [llms.txt](https://docs.orgchat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.orgchat.com/how-can-external-users-interact-and-respond-to-orgchat/receiving-sms-from-external-user.md).

# Receiving SMS from External User

When the external user sends SMS or Fax message to the channel, using the channel number, it appears as a message on that channel

![](https://1800072591-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2Fcrc%2F-M9R1vvZ6albbktixhwz%2F-M9cL2eFVkdt64mfFotX%2F89.png?generation=1591962258801579\&alt=media)

* User creates a new message on their phone as normal SMS, use the number of channel as recipient, type in the message and send

![](https://1800072591-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2Fcrc%2F-M9R1vvZ6albbktixhwz%2F-M9cL2eG1ATmwB7FrGmV%2F90.png?generation=1591962258829494\&alt=media)

* Any user on the channel can respond to that message

![](https://1800072591-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2Fcrc%2F-M9R1vvZ6albbktixhwz%2F-M9cL2eHvb9lELCqFKsf%2F91.png?generation=1591962258818075\&alt=media)

* External User will receive the reply on their corresponding device either as SMS or Fax.

![](https://1800072591-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2Fcrc%2F-M9R1vvZ6albbktixhwz%2F-M9cL2eIarxiixjZmwlp%2F92.png?generation=1591962258823975\&alt=media)