Receiving SMS from External User

When the external user sends SMS or Fax message to the channel, using the channel number, it appears as a message on that channel

  • User creates a new message on their phone as normal SMS, use the number of channel as recipient, type in the message and send

  • Any user on the channel can respond to that message

  • External User will receive the reply on their corresponding device either as SMS or Fax.

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